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FREQUENTLY ASKED QUESTIONS: CLICK ON A QUESTION TO SHOW THE ANSWER - CLICK AGAIN TO HIDE IT

Maintenance
1. What will you do to prepare my apartment before I move in?
Your unit is brand new so we will do a touch up cleaning the day before you move in.
2. Do I have to be present for a service technician to perform work?
No.
3. Do you have on-site maintenance?
Yes, with 24 hours maintenance call phone.
4. An item in my unit needs repair. How do I get help?
Call the office to put in a maintenance request or submit an order on our website at www.arborclubannarbor.com
5. What happens if I am locked out?
During office hours you may come to the office to request a key. After hours, you can call the on call phone with a $25.00 charge.
Amenities
1. Is parking available?
Yes, open parking.
2. What amenities does the property offer?
24 hour Maintenance, 24 Fitness room, Swimming Pool , and Clubroom.
3. During which time periods are the pools and decks available for use?
10 - 9 daily.
4. Is your community pet friendly?
Yes - no aggressive breeds.
5. What appliances are standard?
Washer, dryer, fridge, dishwasher and stove.
6. Do you offer furnished apartments?
No.
Admin
1. How long does it take for an application to be approved?
24 - 48 hours.
2. What are my options for paying my rent?
Personal checks or money orders/cashiers check to the leasing office or online at www.arborclubannarbor.com
3. Am I required to purchase renter's insurance?
Yes - 100,000.00 in Personal Liability.
4. Which provider can I use for Internet and cable?
Comcast
5. If my situation changes can I get out of my lease?
Yes, with a 30 day written notice and a 2 month buy out fee.
6. How do I set up my utilities?
We will give you a contact number for DTE to set up the gas and electric.
7. Which utilities are included in my rent?
None.
Location
1. Is there public transportation within close proximity of the buildings?
Yes.
2. Which school district are you in?
Scio Township Schools
Directions
1. How do I get to your community?
Go to our Maps and Directions page.
For Future Residents
1. How can I apply for an apartment?
Through the website at www.arborclubannarbor.com or in the leasing office.
2. What if I’m not ready to apply? What other options are there?
Paid Waitlist of $120.00
3. What do you look for in the application?
Credit, income, criminal background, evictions, bankruptcy, money owed to another apartment community.
4. Is there any specific advice you can give to a first-time renter?
Paid Waitlist of $120.00
5. How can I check availability for furnished apartments?
We do not offer furnished apartments but can refer you to Cort Furniture to rent/buy from.
6. Does it cost anything to take a tour?
No.
7. Do I have to make an appointment or do you accept walk-ins?
Walk-ins welcome.
8. Does this community offer a bonus if I was referred by one of my friends?
Only if a current resident.
9. Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
No.
10. What is the renters’ insurance policy?
$100,000.00 in Personal Liability
11. How accessible is the management at the local office?
10-6 Monday through Friday.
12. Where specifically in the apartment community is the apartment located?
We would be able to give you a tour of the unit that is available in the community.
13. What will you do to prepare my apartment before I move in?
Fresh paint, apartment cleaning, updates depending on the unit.
14. What is the condition of the unit?
Brand new!
15. What’s the noise level like?
Very quiet!
16. What’s the parking situation?
Open parking.
17. Where are the and dryer/hookups?
Full size washer and dryer included off of the kitchen area.
18. Where do residents shop?
Downtown Ann Arbor.
19. Am I allowed to decorate the apartment without penalty?
Yes, as long as there are no major damages.
20. How are maintenance issues handled?
Within 24 to 48 hours.
21. Are there any monthly fees?
Trash - $10.00 Water - Based on the size of the unit.
22. What are the policies about guests and listing on Airbnb?
We do allow you to have guest but if they stay more than 10 days they must be added to the lease. We do not allow Airbnb.
23. Are pets allowed? If so, is there a fee?
Yes, no aggressive breeds. $50.00 monthly fees. $300.00 one time fee at the time of move in.
24. Are there building quiet hours or fees for using communal spaces?
No.
25. Which roommates will be held responsible if we don’t make rent?
The leaseholder.
26. Are utilities included? If so, which ones?
None included in rental amount.
27. What happens when there’s a maintenance problem in the apartment?
Call the office to submit a maintenance request or submit one online at www.arborclubannarbor.com
28. What would it take to break the lease?
30 day written notice plus a 2 month buy out fee.
29. How much will I pay in up-front costs when I sign the lease?
Pro rated amount based on the day of move in plus a $120.00 administration fee.
For Current Residents